At Mahakart, we strive to ensure complete customer satisfaction. If you are not satisfied with your purchase, we are here to help. Our Cancellation and Return Policy outlines the process for returning products and requesting a cancellation.
1. Cancellation Policy
You can cancel your order anytime before it is shipped. Once an order has been shipped, we will not be able to process a cancellation. Please follow the steps below to cancel your order:
Contact our customer support team at support@mahakart.in or call us at +91 7020319900.
Provide your order number and request the cancellation.
We will notify you once your cancellation request is processed.
2. Return Policy
If you are not satisfied with your purchase, you may return the product within 7 days of receiving it, subject to the following conditions:
The product should be unused, unopened, and in its original packaging.
Returns will only be accepted if the product is defective, damaged, or if the wrong item was delivered.
You will be required to provide proof of purchase (order number, receipt, etc.).
Return shipping costs are to be borne by the customer unless the return is due to an error on our part.
3. How to Return an Item
To return an item, follow these steps:
Contact us at support@mahakart.in or call us at +91 7020319900 to initiate the return process.
Provide your order number and details of the product you wish to return.
We will send you instructions on how to return the item and the return address.
Once the product is returned and inspected, we will issue a refund or replacement, depending on your preference and product condition.
4. Refund Policy
Refunds will be processed after we receive and inspect the returned product. Refunds will be made to the original payment method within 7-10 business days. If the original payment method is no longer available, we will issue a store credit for the equivalent amount.
5. Non-Returnable Items
The following items are not eligible for return or exchange:
Items that are damaged due to misuse or mishandling.
Items that are missing parts or have been altered in any way.
Gift cards and downloadable software products.
6. Exchanges
If you would like to exchange a product, you may return it within the 7-day return period and place a new order for the desired item. If the exchange is due to a defective or wrong item, we will cover the shipping costs for the exchange.
7. Contact Us
If you have any questions or concerns about our Cancellation and Return Policy, please feel free to contact us:
We understand that sometimes things don’t work out as planned. Our goal is to make your shopping experience as smooth as possible. If you need any assistance with cancellations or returns, don't hesitate to reach out to us. We value your trust and will do our best to make your experience positive.
